CareFirst BlueCross BlueShield Advantage DualPrime promotes strong doctor-patient relationships through supportive care management strategies and innovative technology. We combine Medicare coverage with added benefits and services - connecting Maryland beneficiaries with a large local network of physicians and providers that includes:

• Over 9,000 local providers and hospitals to choose from.
• Access to a statewide network of over 30 hospital systems.

How long should a member have to wait for an appointment?

CareFirst BlueCross BlueShield Advantage DualPrime has defined timeframes with its contracted providers regarding how long a member should have to wait for an appointment. They are shown below:

• Primary Care routine and preventive care: Appointments should be provided within 30 business days.
• Primary Care services that are not an emergency or urgently needed, but require medical attention: Appointments should be provided within 7 business days.
• Behavioral health services that are not an emergency or urgently needed, but require attention: Appointments should be provided within 7 business days.
• Urgently Needed services or Emergencies: Members should be seen immediately.

If you would like to be mailed a hard-copy of the provider directory or if you need help finding a network provider, please call toll free:

8 AM to 8 PM EST, 7 days a week from October 1 – March 31
8 AM to 8 PM EST, Monday through Friday from April 1 – September 30 at:

• Prospective Members: 1-844-331-6334(TTY: 711)
• Current Members:  410-779-9932 or toll-free at 1-844-386-6762  (TTY: 711)